IT Manager

Title: IT Manager

Location: Primarily remote in Scotland, with some travel to Edinburgh.
Reports to: VP of Engineering

It's rare for companies to break out of the start-up stage, rarer still to become profitable and keep growing. At Hyble, we've done both, and we're not slowing down. 

We started as 12 people in a tech incubator, taking on a problem the entire beverage industry had quietly accepted as normal: why did it take weeks for a sales rep to get their customer the marketing support they needed to start selling?

We built the answer. Hyble is now the only end-to-end point-of-sale ecosystem built for the global beverage industry.  Active in 50+ markets, helping the world's leading drinks brands create, approve, print, and deliver fully compliant POS materials in hours, not weeks. From 10 venues to 10,000, we give brands complete control at every touchpoint.

High-Growth Scale-Up

We've delivered consistent revenue growth for eight consecutive years. Over the last three years alone, the business has grown 213% and reached profitability. That's a milestone that reflects years of deliberate, disciplined investment decisions that have paid off.

In 2023, we won a landmark contract with Southern Glazer's Wine & Spirits, a $25 billion business and the largest wine and spirits distributor in the US. Today we're a 135+ person, award-winning MarTech company operating across three continents - with 70% of our revenue generated in the US and a sales pipeline exceeding $70 million.

The AI Opportunity

The next chapter is AI-first, and it's happening now.

We're not retrofitting AI onto an existing product. We're rebuilding around it - embedding AI at the core of how our platform thinks, personalises, and performs. The opportunity is significant: a traditional, relationship-driven industry that is ripe for disruption, and a product already trusted by the brands that matter most.

For senior hires, that means something specific: you arrive at the point where architecture decisions stick, where what you build becomes the standard, and where the market is still open enough for genuinely bold thinking to win.

What you’ll find here:

• Ownership without bureaucracy. You'll move at the pace of someone who has real authority, because you will. You won't inherit a fully packaged function. You'll shape how it operates across a growing international scale-up.

• Problems worth solving. The intersection of AI, distribution networks, and global beverage brands is not a solved space. You'll be figuring things out, not inheriting playbooks.

• Impact you can see. We're small enough that your decisions shape the product, the team, and the trajectory of the business and large enough that the scale of that impact is real.

As Hyble's IT Manager, you’ll take ownership of our business IT landscape across the UK and US. 

As we scale and embed AI more deeply into how we work, cybersecurity and data protection are critical business priorities. This role will play a key part in strengthening our security posture, ensuring we protect our systems, our data and our customers as we grow. 

We operate a growing technology estate within a largely outsourced IT model, supported by partners in both regions. As we scale and continue to embed AI into how we work, we need someone who can bring structure, oversight and day-to-day ownership to ensure our systems are reliable, secure and enable the effective use of AI tools across the business. 

You will bring a security-first mindset across all aspects of IT, ensuring that reliability, usability and innovation are underpinned by strong risk management and appropriate controls. 

This role will also evolve into the Data Protection Officer (DPO) for the business, taking ownership of our approach to GDPR and data governance. 

You’ll be responsible for managing IT operations, working closely with our outsourced providers, and ensuring our systems are reliable, secure by design, and aligned with business needs. You’ll also support the adoption of AI tools across the business in a practical and structured way. 

Ultimately, this role is about ensuring we can move fast as a business while staying secure, compliant and trusted. 

You will: 

• Support the implementation and maintenance of our security processes, including ISO/IEC 27001 compliance, working closely with external partners where needed 

• Identify and help mitigate security and data risks across our systems, vendors and ways of working, bringing a security-first lens to how we operate 

• Take ownership of the day-to-day management of our IT estate and vendor landscape, ensuring performance, reliability, security and continuous improvement 

• Manage outsourced IT partners across the UK and US, improving service delivery, responsiveness and value for money 

• Act as a key point of contact for IT across the business, supporting teams with issues, improvements and ongoing needs 

• Improve the day-to-day employee experience by reducing friction, downtime and recurring IT issues 

• Help enable the safe and practical use of AI tools across the business, supporting teams to work more efficiently 

• Ensure that the adoption of AI tools aligns with our security and data protection principles 

• Support the development of our data protection practices, with scope to take on Data Protection Officer (DPO) responsibilities over time 

The Truth About Working Here 

It’s messy and fast. We’re scaling quickly, priorities move, and nothing stays still for long. We fail, we learn and we iterate. If you need perfect plans or predictable days, this won’t be for you. 

It’s demanding. Customers are waiting, deadlines are real, and the bar is high. You’ll be trusted early, stretched constantly, and see your impact immediately.

It’s team-first. No egos, no silos, no coasting. We push each other, support each other, and expect everyone to pull their weight. We help each other win.

What you need to bring

• Experience managing IT in a scaling environment: Comfortable owning and improving IT operations in a fast-paced, growing company where processes are still evolving, balancing speed, reliability and security as the business grows 

• Strong understanding of IT systems and security: Knowledge of cloud environments, SaaS tools and cybersecurity best practices, with exposure to frameworks such as ISO 27001, and the ability to apply a security-first, risk-based mindset across day-to-day IT operations 

• Understanding of data protection principles (e.g. GDPR), with interest or experience in supporting data governance and the potential to grow into a Data Protection Officer (DPO) role over time 

• Experience working with external providers: Confident managing outsourced IT partners and holding them accountable for service quality and delivery 

• Interest in AI and how it can be applied: Curious and open to using AI tools to improve ways of working, with a practical and responsible approach 

• Clear and approachable communicator: Able to explain technical concepts clearly and support non-technical stakeholders across the business 

• Ownership and problem-solving mindset: Proactive, hands-on and comfortable taking responsibility for resolving issues and improving processes 

• Collaborative approach: Works well across teams and builds strong working relationships across Engineering, Product and the wider business 

• Experience working Microsoft ecosystems and Azure cloud 

Bonus Points 

• Experience supporting or implementing AI tools within a business setting 

• Exposure to both UK and US IT or regulatory environments 

• Relevant certifications such as ITIL, CompTIA, or equivalent 

Missing a few requirements? 
Good roles stretch you. If you're 70% there and hungry for the rest, we want to hear from you. If this role excites you, then apply. We're more interested in trajectory than history.  

How We Work 

This is our default setting - if this isn’t for you, we’ll both be miserable:

• Our values – humble, resilient, team, authenticity and bravery – are weaved into everything we do. 

• We find a way – roadblocks are puzzles, not excuses. 

• We own it – we roll up our sleeves and take responsibility. We own our mistakes and fix them.  

• We’re ambitious – We set bold goals and back ourselves and each other to deliver them. 

• We're curious – we challenge the way things have always been done or ideas if we think of a better way 

• We give a damn – we work hard because we care deeply about our customers, colleagues, and our work. 

This isn't for everyone. And that's intentional. 

The Deal 

• Pension.  A combined contribution of up 12% of your salary 

• Bonus. A bonus scheme based on company performance. 

• Referral. A referral bonus when you successfully refer someone. 

• Pay: We review pay annually, with performance being a key factor. 

• Holidays. 33 days including public holidays, with options to buy or sell extra days.  

• Giving back. 2 paid days to support a charity of your choice. 

• Wellbeing. Enhanced sick pay from day 1 and coaching and counselling through our wellbeing partners, Plumm. 

• Health Days. 2 paid days to recharge when you need it. 

• Connection: Flexibility to work hybrid + quarterly company meet ups and regular in-person team sessions. 

We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work, be themselves and be proud to belong.   

For more information about us visit: https://www.hyble.tech/ or check out our socials.