Associate Project Manager

Title: Associate Project Manager

Location: Remote

Salary: $45,000-$55,000 DOE

Travel: May be required to travel once per year

Introducing hyble!

At hyble we're not your typical 9-to-5. If that’s what you are looking for I’d recommend you stop reading now.

We're a fast-growing marketing technology company serving customers in over 50 countries.

Just six years ago, we were a tight-knit team of 12 crammed into a tiny office in a start-up incubator. Fast forward to today, and we’ve transformed into a dynamic team of over 90 passionate individuals spanning three continents partnering with some of the world's biggest alcoholic beverage brands.

Right now, we’re expanding rapidly into North America as a result of signing a transformational contract with the largest Wine and Spirits Distributor in the USA who also happens to be the 11th biggest privately owned company in the US.

While our European and Australian ventures are relatively mature, the US market is a fresh canvas where we’re essentially starting from scratch. We’re on a mission to build out our team, processes and systems from the ground up. It’s a unique opportunity to get in at the ground floor of a startup a US but with the backing and support of a mature mothership in Europe.

Our Purpose

Our goal is to create a lasting positive impact by disrupting a traditional industry that’s operated the same way for over 50 years.

It blows our minds that sales reps have to spend weeks creating something as simple as a poster. And we’re horrified by the amount of obsolete Point of Sale we see being sent to landfill. So, we're on a mission to solve these issues once and for all.

Our technology platform “hyble” empowers sales reps in the beverage industry to create on-demand marketing materials that are both brand-compliant and tailored for the specific account. Combined with our enterprise services which enable the change management process and our cloud printing model that enables rapid turnaround print we have a game-changing solution that the market is screaming out for.

This innovative approach makes sales reps lives easier by allowing them to support more accounts in less time while also drastically reducing the production of generic marketing content that often ends up in landfill.

What’s it really like to work here

Working with us is a long way from your average job – it's a unique opportunity to collaborate with brilliant people and be part of what could be the most significant chapter of your professional life. It's where you can realize your full potential, take responsibility and make a huge impact.

Here's a glimpse of what it's really like to be a part of hyble: 

• Fast-Paced: Our growth is lightning-fast, and the to-do list is never-ending.
• Continuous Innovation: We're constantly building and improving our product, systems, and processes. We’re never done.
• Starting from Scratch: We're building supply chains, teams, processes, and systems from the ground up.
• Rapid Expansion: Our organization chart gets a makeover every 30 days as we add new people, teams, and capabilities.
• Resourceful: We’ve got the backing of big name investors but capital efficiency is in our DNA so we’re mindful of every dollar, euro, or pound spent.
• Global Reach: We work across multiple time zones so we're often taking calls at odd hours to support our global teams.
• Versatility: We wear many hats and take on tasks that go way beyond our job descriptions.
• Dynamic Environment: We’re in the “messy middle” of the scaling journey so things can get a bit messy and chaotic at times.
• Rewarding: But above all, it's incredibly rewarding, engaging, energetic, exciting, and a lot of fun.

Who we’re looking for:

We're on the hunt for the unconventional folks, the non-conformists, the professional punks, and trailblazers. The rebels who are passionate about solving industry challenges. We’re seeking the 1% who are determined enough to join our adventure, individuals who will relish challenges, learn daily and are driven to build something extraordinary.

Most importantly, we're looking for individuals who embody our values:

• “We’re a Team”
• “We’re Humble”
• "We’re Resilient”
• "Be Yourself”

Our work ethic at hyble

Our values drive our work ethic. We are looking for people who operate this way as a default setting.

• Commitment: We're fully committed to our vision, goals and each other.
• Hands-On: We're not afraid to get our hands dirty.
• Team-First: The team always comes before individual interests.
• Hard Work: We go above and beyond, because it matters to us.
• Responsible: We treat company resources like they're our own.
• Progress, not perfection: We focus on progress and results, not perfection. We focus on making marginal gains every day and look for shortcuts along the way.
• Accountability: We make it ours and take ownership and responsibility.
• Ambitious: We go big or go home.
• Initiative: We try to see round corners; we spot opportunities, and we always find a way.
• Growth Mindset: We’re always learning, we’re never done.
• Challenge Convention: We challenge the mindset of “because we’ve always done this way”
• Empathy: We deeply care about our customers, suppliers, and employees.

If this sounds like your jam, then read on to discover more about the role you could play in our journey. If it doesn’t, that’s absolutely fine. This is definitely not for everyone, and we know that!

About the role:

You’ll be a crucial part of the business ensuring the smooth and efficient running of our US custom business day-to-day, working closely with our customers and internal teams to ensure the best customer experience.

We’re looking for someone administrative - and innovative. We’re growing and things are changing, so we 're looking for someone who looks for opportunities to improve our customers’ experience and our internal ways of working at hyble along the way. If it’s not broken, break it and make it better!

You’ll engage with our customers and operations teams across the business. A positive approach to relationships, great communication skills and a can-do attitude to work is important.

What you’ll do:

• Process custom Design orders and one-off requests from our customers
• Liaise with customers, brand teams and managers to populate missing information, gather approvals and ensure all orders can be assigned to relevant team to deliver
• Monitor order progress and proactively communicate any delays or blockers
• Identify & escalate urgent orders or issues for resolution
• Identifying challenges and opportunities for process improvements
• Work with suppliers to best service our customers
• Work closely with global support function to ensure alignment and a consistent customer experience
• Ad-hoc customer support; answer calls and support ticket Process custom orders
• Deliver engaging on-site and remote trainings on our software [when required]
• Keep order information and required databases updated and accurate

What you’ll bring:

• Entry-level customer service skills
• Incredible attention to detail
• Excellent communication skills in-person and via phone, email and live chat
• Highly organized with excellent time management skills
• Ability to work as part of a team
• Ability to use own initiative and work under pressure
• Ability to juggle a busy and varied workload, to prioritize tasks and to meet deadlines
• Exceptional troubleshooting skills, and a passion for problem solving and investigation
• Strong IT skills – proficient in Microsoft Office

What we'll offer

As well as your salary:

• 401k. A combined contribution of your choice and a capped company match  
• Reward and Recognition. A bonus scheme based on company and team performance, with regular recognition along the way. 
• Vacation. 22 days of vacation, as well as paid sick days.
• Holidays. 7 fixed national holidays and 4 floating holidays. 
• Giving back. 2 paid days leave to support a charity of your choice 
• Wellbeing. We'll support you in looking after your health and wellbeing so you can do your best work. We provide coaching and counselling on demand through our wellbeing partners, Plumm.
• Summer Fridays. 4 half day Fridays in the summer months to make the most of lighter nights. 
• Collaboration opportunities.  Flexibility to work remotely, with opportunities to collaborate with colleagues and contribute to our culture.  
• Grow with us.  You'll have opportunities to develop your career in a high pace technology company as part of a great team.    
• Personal Investment.  We'll invest in your personal development and give you regular feedback.  
• Open culture.  A place where you can bring new ideas, try doing things differently, and have a real impact. 
• You could belong here:

To deliver brilliant marketing to hyble’s global drinks suppliers and their customers we need to build a company that is reflective of their diversity. We are building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.

For more information about us visit https://www.hyble.tech/ or check out our socials.

Disclaimer: Beware of scams! hyble will only ever initiate contact with candidates through an official "@hyble.tech" email address. We will never request payment details, nor will we ask candidates to purchase any equipment or services at their own expense. Always be vigilant and ensure you are communicating through our official channels.