Custom Print Administrator

Title:   Custom Print Administrator 

Location: Remote with occasional travel to Edinburgh/Glasgow for quarterly company meet-ups. We are looking for candidates based within the Edinburgh/Glasgow ‘commuter belt’ in Scotland. 
Hours: 9am-5pm (some flexibility available for this role on hours) 

Duration: 6 months, with possibility of extension 

Salary: £25,000-£27,000, pro-rated to reflect contract length 

Introducing hyble! 

Things move quickly at hyble! We're a team of passionate individuals who love what we do and are always striving for the best. If you're looking for a company that values your contributions and offers exciting challenges, this might be the place for you.

We're a fast-growing marketing technology company serving customers in over 50 countries.  

Just six years ago, we were a tight-knit team of 12 crammed into a tiny office in a start-up incubator. Fast forward to today, and we’ve transformed into a dynamic team of over 90 passionate individuals spanning three continents partnering with some of the world's biggest alcoholic beverage brands. 

Right now, we’re expanding rapidly into North America as a result of signing a transformational contract with the largest Wine and Spirits Distributor in the USA, who also happens to be the 11th biggest privately owned company in the US.  

Our Purpose 

Our goal is to create a lasting positive impact by disrupting a traditional industry that’s operated the same way for over 50 years.  

It blows our minds that sales reps have to spend weeks creating something as simple as a poster.  And we’re horrified by the amount of obsolete Point of Sale we see being sent to landfill. So, we're on a mission to solve these issues once and for all. 

Our technology platform “hyble” empowers sales reps in the beverage industry to create on-demand marketing materials that are both brand-compliant and tailored for the specific account. Combined with our enterprise services which enable the change management process and our cloud printing model that enables rapid turnaround print we have a game-changing solution that the market is screaming out for. 

This innovative approach makes sales reps lives easier by allowing them to support more accounts in less time while also drastically reducing the production of generic marketing content that often ends up in landfill. 

What’s it really like to work here 

Working with us is a long way from your average job – it's a unique opportunity to collaborate with brilliant people and be part of what could be the most significant chapter of your professional life.  It's where you can realize your full potential, take responsibility and make a huge impact.  

Here's a glimpse of what it's really like to be a part of hyble: 

• Fast-Paced: Our growth is lightning-fast, and the to-do list is never-ending. 

• Continuous Innovation: We're constantly building and improving our product, systems, and processes. We’re never done. 

• Starting from Scratch: We're building supply chains, teams, processes, and systems from the ground up. 

• Rapid Expansion: Our organization chart gets a makeover every 30 days as we add new people, teams, and capabilities. 

• Resourceful: We’ve got the backing of big name investors but capital efficiency is in our DNA so we’re mindful of every dollar, euro, or pound spent. 

• Global Reach: We work across multiple time zones so we're often taking calls at odd hours to support our global teams.  

• Versatility: We wear many hats and take on tasks that go way beyond our job descriptions.  

• Dynamic Environment: We’re in the “messy middle” of the scaling journey so things can get a bit messy and chaotic at times. 

• Rewarding: But above all, it's incredibly rewarding, engaging, energetic, exciting, and a lot of fun.  

Who we’re looking for: 

We're on the hunt for the unconventional folks, the non-conformists, the professional punks, and trailblazers. The rebels who are passionate about solving industry challenges. We’re seeking the 1% who are determined enough to join our adventure, individuals who will relish challenges, learn daily and are driven to build something extraordinary.  

Most importantly, we're looking for individuals who embody our values: 

• “We’re a Team” 

• “We’re Humble”  

• "We’re Resilient” 

• "Be Yourself” 

Our work ethic at hyble 

Our values drive our work ethic. We are looking for people who operate this way as a default setting. 

• Commitment: We're fully committed to our vision, goals and each other. 

• Hands-On: We're not afraid to get our hands dirty. 

• Team-First: The team always comes before individual interests. 

• Hard Work: We go above and beyond, because it matters to us. 

• Responsible: We treat company resources like they're our own. 

• Progress, not perfection: We focus on progress and results, not perfection. We focus on making marginal gains every day and look for shortcuts along the way. 

• Accountability: We make it ours and take ownership and responsibility. 

• Ambitious: We go big or go home. 

• Initiative: We try to see round corners; we spot opportunities, and we always find a way. 

• Growth Mindset: We’re always learning, we’re never done. 

• Challenge Convention: We challenge the mindset of “because we’ve always done this way” 

• Empathy: We deeply care about our customers, suppliers, and employees. 

If this resonates with you, then read on to discover more about the role you could play in our journey.

As a Custom Print Administrator, you'll be an integral part of the Custom Design + Print team. This flex role will be focused on delivering efficient administrative support for two key business functions: pricing estimations and asset administration.  

You're core focus will be to support our estimation team, ensuring that orders are accurately quoted, applying print costs and markups to orders by self-quoting using our internal tooling. During peak periods, you’ll also step in to support the design team, to make sure that all design briefs are fully equipped with high-quality, compliant, and accessible assets before being handed over to designers.  

Efficiency and attention to detail are key! We are looking for someone who is able to confidently work alongside our internal team in order to deliver results – this will involve compliance with established workflows and ensuring close management and prioritisation of day-to-day workloads.  

You’ll engage with our suppliers and operations teams across the business. A positive approach to relationships, great communication skills and a can-do attitude is important. 

What you’ll do:

• Execute manual and supplier quoting processes; routing quotes to appropriate vendors or self-quoting on orders where necessary. 

• Review supplier quotes to ensure accuracy, alignment with requested specifications and consistent mark-ups across product types. 

• Estimate appropriate margins based on overall costs to maximize business benefits. 

• Perform chargeback estimations and detail for approval by external managers. 

• Act as second-line quality assurance to ensure order details match client requirements and align with expected practices. 

• Identify and address compliance issues during the review process, escalating as necessary. 

• Manage and prioritize orders to meet deadlines, event dates and KPIs 

• Action change requests for orders with incorrect or incomplete descriptions, product specification changes, or scope alterations. 

• Escalate issues to relevant teams or leadership based on severity or necessity. 

• Ad-hoc support on asset procurement; reviewing Design Briefs and sourcing assets via Supplier DAMs/hyble’s internal DAM, then uploading to Design toolkit.  

• Ad-hoc support on ingest; reviewing jobs specs, liaising with customer to push back/request further clarification on any incomplete or uncompliant brief submissions, and assigning appropriate status/assignee. 
   

What you’ll bring: 

• Strong attention to detail and ability to maintain high accuracy and prioritize at pace in a high-volume environment.  

• Extremely organised mindset and the ability to keep calm under pressure is a key requirement for this role.  

• Excellent communication and problem-solving skills, with the ability to liaise effectively with vendors and internal teams. 

• Collaborative approach to issue resolution. 

• Proven experience in fast paced administrative role 

• Problem solving – ability to identify and resolve challenges efficiently.  

• Proficiency in workflow software preferred – our team uses Asana, but similar software understanding (Monday, Trello) will suffice. 

Beneficial but not required  

• Prior knowledge of US Hospitality and Alcohol Beverage industry clients and/or Print knowledge preferred.  

• Basic knowledge of design software (Photoshop/InDesign) to review and validate assets. 

• Understanding of print specifications, including resolution and formatting for production. 

• Prior knowledge of US Hospitality and Alcohol Beverage industry clients and/or Print knowledge preferred. 

• Prior experience in a compliance-driven environment/agency experience is a plus. 

You could belong here

To deliver brilliant marketing to hyble’s global drinks suppliers and their customers, we need to build a company that’s reflective of their diversity.  We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.  

We’re happy to consider flexible working, including part-time hours - whether to help you meet other commitments or to help you strike a great work-life balance. 

What we’ll offer

As well as your salary:

• Pension. A combined contribution of up 12% of your salary for your future.

• Reward and Recognition. A bonus scheme based on company performance, with regular recognition along the way.

• Holidays. 33 days including public holidays, with options to buy or sell extra days.

• Giving back. 2 paid days leave to support a charity of your choice

• Wellbeing. We'll support you in looking after your health and wellbeing so you can do your best work. We provide coaching and counselling on demand through our wellbeing partners, Plumm.

• Health Days. 2 full days or 4 half days to take when you need to refuel and recharge.

• Collaboration opportunities. Flexibility to work remotely, with opportunities to collaborate with colleagues and contribute to our culture.

• Grow with us. You'll have opportunities to develop your career in a high pace technology company as part of a great team.

• Personal Investment. We'll invest in your personal development and give you regular feedback.

• Open culture. A place where you can bring new ideas, try doing things differently, and have a real impact.

For more information about us visit: https://www.hyble.tech/ or check out our socials.